Shipping Policy

PrimaTails physical products are personalized and made to order using your selected portrait.

Shipping Quotes and Checkout

Shipping charges are calculated from the physical products in your cart and the destination you enter before checkout. The cart shows the applicable shipping quote before you continue to secure checkout. During checkout, Stripe collects the complete shipping address needed for the order.

Portrait Credit-only purchases do not require shipping. Availability for a destination is determined during the current checkout flow.

Production and Transit

Printful produces and fulfills PrimaTails physical products. Production time and carrier transit time are different stages of the order. Any timing information shown during checkout or provided by a carrier is an estimate, not a guarantee. Production or carrier delays can occur outside PrimaTails’ direct control.

Split Shipments and Tracking

An order with more than one physical item may arrive in separate shipments. When Printful or the carrier provides tracking information, PrimaTails can send separate tracking details for each shipment. A first package does not necessarily mean the full order has shipped.

Shipping Address

Please enter a complete, accurate, deliverable shipping address during checkout. If you need help after ordering, contact PrimaTails Support as soon as possible. Before fulfillment begins, we may be able to review a request; however, an address change or cancellation is not guaranteed. Once a personalized product has been produced or shipped, changes are usually more limited.

Order Issues

For a damaged, defective, incorrect, or shipment-related issue, use Contact / Support with your order reference. See the Refund / Replacement Policy for the review process.