Contact / Support

We’re here to help with your pet’s big debut.

Send us a note for order questions, portrait help, shipping or tracking, product issues, and account support. Include your order reference when it applies so we can review the right details.

For damaged or incorrect products

Please attach clear photos of the item and packaging when relevant. These help us review the issue as quickly as possible.

For damaged, defective, or incorrect products, photos of the item and packaging can help us review your request.

JPG, PNG, or WebP · up to 5 photos · 10 MB each

    Support & Contact | PrimaTails Pet Portraits