Privacy Policy
Last updated: August 13, 2026
PrimaTails respects your privacy and uses personal information only as needed to operate and improve the service, process purchases, create portraits, and fulfill customer orders.
Information We Collect
Depending on how you use PrimaTails, we may collect information such as your name, email address, account information, uploaded pet photos, generated portraits, order details, shipping information, Portrait Credit activity, and information necessary to operate and secure the website.
Payment information is processed by our payment provider. PrimaTails does not need to store your complete payment-card details.
Pet Photos & Portraits
Photos you upload are used to provide the portrait-generation service and related product previews. Your photos and generated portraits may be processed by service providers that help us operate image generation, storage, hosting, printing, and fulfillment.
We do not sell your uploaded pet photos or generated portraits.
Service Providers
PrimaTails may share information with trusted service providers only when reasonably necessary to operate the service, including providers for payment processing, hosting, image generation, storage, printing, fulfillment, security, and related infrastructure.
Cookies & Technical Information
PrimaTails may use cookies and similar technologies for authentication, security, site functionality, preferences, and, where enabled, analytics.
Data Retention
We retain information for as long as reasonably necessary to provide your account and services, maintain transaction records, meet legal obligations, resolve disputes, and protect the security of PrimaTails.
Your Choices
You may contact PrimaTails support regarding questions about your personal information or requests concerning your account or stored content. Certain transaction records may need to be retained where required for legitimate business or legal purposes.
Changes to This Policy
We may update this Privacy Policy as PrimaTails evolves. The current version and its latest update date will be posted on this page.